Terms of Service
Cuddlr Ltd – Terms of Service
Last updated: 13th November 2025
These Terms of Service govern your use of the Cuddlr website, your purchase of products from us, and your interaction with our communications (Email, SMS and WhatsApp). By accessing our website or placing an order with us, you agree to these Terms.
Please read them carefully before using our site or purchasing from us.
1. About Us
Cuddlr Ltd
Company number: 15202501
VAT number: GB 454 55 01 01
Registered address: Cuddlr Ltd, PO Box 290, Manchester, M41 4EY
Email: hello@cuddlr.co.uk
2. Eligibility
You must be at least 18 years old to purchase from our website.
By using our site, you confirm that you are legally able to enter into a contract.
3. Using Our Website
You may browse and use our website for personal shopping purposes only.
You agree not to:
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Reproduce, copy, or resell our content
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Interfere with the security or operation of the site
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Use the site for fraudulent or unlawful activity
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Upload or transmit malware, spam, or harmful content
We reserve the right to deny access to anyone who violates these Terms.
4. Your Account
You are responsible for keeping your account details secure.
You must notify us immediately if you suspect unauthorised use of your account.
5. Product Information
We make every effort to display products accurately.
However, colours, sizing, and materials may vary slightly depending on screens, lighting, and manufacturing tolerances.
If a product is unavailable after you place an order, we will contact you and offer an alternative or a refund.
6. Pricing, Taxes and Duties
All prices are shown on our website in the currency displayed at checkout.
For international orders:
Customers are responsible for any import duties, taxes, customs fees, or additional charges applied by their local authority.
We reserve the right to change pricing at any time.
7. Orders and Contract Formation
Your order is an offer to purchase goods from us.
A contract is formed only when one of the following occurs:
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We send a shipping confirmation email
or -
We dispatch the goods
We may refuse or cancel an order if:
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The product is unavailable
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Payment fails
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Fraud or security risks are detected
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Shipping restrictions apply
If we cancel your order, you will be refunded in full.
8. Payment
Payment must be made at checkout using approved payment methods on our site.
We do not store your full card information.
Payments are processed securely via third party providers such as Shopify Payments and PayPal.
9. Shipping and Delivery
Delivery times are estimates only and may vary due to carrier delays, customs processing, peak seasons, or service disruptions.
Risk of loss transfers to you when the carrier delivers the package.
If a parcel is returned to us due to incorrect address information, additional shipping charges may apply.
10. Returns, Exchanges and Refunds
Our full returns and refunds policy is available on our Returns Policy page.
We comply with local consumer rights laws in your region, including:
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UK Consumer Rights Act
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EU Consumer Rights Directive
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Australian Consumer Law
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Canadian consumer protection statutes
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Applicable US state consumer laws
Nothing in these Terms affects your statutory rights.
11. Marketing Communications
By providing your Email, SMS number, or WhatsApp number, you agree to receive marketing and order-related messages from us.
These may include:
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Promotions
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Abandoned cart reminders
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Order updates
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Product launches
You can opt out at any time:
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Email: use the unsubscribe link
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SMS: reply STOP
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WhatsApp: reply STOP
Consent is not a condition of purchase.
Automated messaging systems may be used where permitted by law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
This includes GDPR compliance for UK and EU customers, CCPA/CPRA compliance for US customers (where applicable), PIPEDA compliance for Canada, and requirements under the Australian Privacy Act.
Please read our Privacy Policy for full details.
13. Intellectual Property
All content on our website including images, product descriptions, logos, text, and design elements is owned by Cuddlr Ltd or our licensors.
You may not copy, reproduce, sell, or distribute any content without written permission.
14. User Generated Content
If you upload reviews, photos, videos, comments, or other content:
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You grant Cuddlr Ltd a non exclusive, royalty free licence to use, share, reproduce, and promote that content worldwide in any media
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You confirm you own the rights to that content
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You confirm it does not infringe any third party rights or laws
We may remove content that we believe is inappropriate or unlawful.
15. Limitation of Liability
To the maximum extent permitted by law:
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We are not responsible for any indirect, incidental, or consequential losses
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We are not liable for delays or issues caused by carriers, customs, or third party service providers
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Our total liability for any claim is limited to the amount you paid for the product involved
Nothing in these Terms excludes our liability for fraud, death, or personal injury caused by negligence, or any other rights that cannot legally be excluded in your jurisdiction.
16. Governing Law
These Terms are governed by the laws of:
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United Kingdom law for UK and EU customers
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Australian law for customers residing in Australia
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Provincial law and federal law for Canadian customers
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Applicable state law and federal law for US customers
Disputes will be handled in the courts of the country where the customer resides, unless otherwise required by mandatory local law.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be posted on our website.
Continued use of our site means you accept the updated Terms.
18. Contact Us
For questions about these Terms, contact us at:
hello@cuddlr.co.uk
